Frequently Asked Questions
If we have not covered something you need to know about, please do not hesitate to contact us for details.
What are the current Covid guidelines and vaccination requirements?
From 14th April 2022, the vaccination mandate has been lifted and guests no longer need to be vaccinated to travel with us from this date.
You can find out the latest information regarding restrictions and requirements on our dedicated page here.
Can I bring my own drinks?
No. As we are a fully licensed venue, we do not allow BYO ‘bring your own’. You will see on our beverage menu pages our drinks are reasonably priced, so we do hope you come on board and enjoy.
Cash or card?
We love cash, but we do take both. You can pay for your drinks on Sundowner, or any balance owing for your tickets, with either cash or card. Please note a small surcharge applies to all card transactions.
Catering
For private charters, we are happy for you to bring your own food or be catered for by your preferred caterer.
Please see our Groups & Private Charters page for our recommendations on local caterers.
Please note we do not have facilities on board for cooking or storing food in fridges. Chilled or hot food can be stored in thermal containers provided by the caterer.
Can I wear high heels?
Yes! Sundowner is a flat platform with no ropes or pulleys to trip over, so no need for flats if you’re a heels kind of girl.
How do I get there?
Sundowner departs from Meeting Point B at the North Village, Coral Sea Marina, Shingley Dr, Airlie Beach, 4802. It is only a short stroll along a scenic boardwalk from the main street of Airlie Beach.
On foot: There is a pathway and boardwalk beside the Coral Sea Resort Hotel which will take you directly to the North Village, Coral Sea Marina, Shingley Dr, Airlie Beach.
Driving: There is plenty of paid parking available Coral Sea Marina, Shingley Dr, Airlie Beach, 4802.
Taxi: Please ask the driver to stop at the roundabout at the North Village adjacent to Le Kiosk Cafe, near Sorrento’s. NOT the South Village.
Where do we meet you?
Our address is:
Meeting Point B, North Village, Coral Sea Marina, Shingley Dr, Airlie Beach, 4802.
We meet under the umbrellas, at ‘Meeting Point B’, adjacent to the roundabout, opposite the Kiosk Cafe. Please arrive 15 minutes prior to departure.
How many guests does Sundowner take?
Sundowner Cruises can cater for up to 48 guests, including adults, children and babies.
Is there a toilet on the boat?
Yes, we have one toilet on Sundowner. It is a marine toilet and a little more sensitive than your standard household toilet.
What nibbles are served?
Nibbles consist of a shared platter of antipasto, dips and crackers. Nibbles are complimentary and not offered as a meal. Typical inclusions are: Ritz crackers, dairy-based french onion dip, gluten free pork kabana, carrot and celery sticks, olives and sun-dried tomatoes. These are served as a single platter, which is shared amongst all guests.
A Cruise and dine package is available with nearby Sorrento’s Restaurant. If you wish to dine out after the sunset cruise, we highly recommend making a reservation (for 15 minutes after the cruise finish time) to ensure you can get a table.
Can I smoke/vape on board?
Sundowner is a non-smoking vessel, this includes vapes. Private charter bookings may request that smoking be allowed, in which case a specific smoking area will be allocated at the front of the vessel, away from the engines and fuel at the back of the boat.
How accessible is Sundowner?
Sundowner is moderately accessible, with assistance, as there is no boarding ramp, and a step up is required. There is room on board for a limited number of prams or wheelchairs. The bathroom is not an accessible bathroom. If you do have access requirements, please let us know prior to booking, so we can work out how to look after you best.
Do you cater for children?
Yes, you are welcome to bring children on board. There is some space for a couple of prams. Please mention to staff on booking if you would like to bring a pram aboard. You may wish to bring snacks, an iPad, or other small activity to keep younger children happy during the two hour cruise.
Infants aged 0-2 travel free, but must still be booked as with an infant ticket, as they do count towards our total head count of 48 guests on board.
We do not have a change table on board.
Infants do not need to wear a life jacket on Sundowner, and we do not carry infant sized jackets for general use. If you are concerned, please discuss with our team prior to arrival.
Can I purchase a gift voucher?
Yes you can buy a gift voucher for our sunset cruise or our Cruise and Dine package right here on our website. Go to the ‘Book Now’ link, select your cruise option, enter the number of guests, then instead of choosing a date, scroll down and click on the ‘BUY GIFT CARD’ button. Gift vouchers are valid for 365 from date of purchase. Seasonal discounts can not be applied to gift vouchers.
